TypeFrag

Ventrilo Questions

These frequently questions are not specific to our Ventrilo Hosting service. The following links will provide you with answers to more general questions about the Ventrilo client or Ventrilo server software.

• What is Ventrilo?
• What is Ventrilo used for?
• What is a Ventrilo Server?
• What is a Ventrilo Client?
• What is a Ventrilo Host?
• What is a Slot?
• What is a Codec?
• What is an IP Address?
• What is a Port Number?
• Does TypeFrag offer test servers?
• How can I create an AFK channel?
• How can I manually sort my server's channels?
• How can I see who is banned on my server?
• How can I stop my server's status from appearing on websites?
• How do I add channels through Ventrilo?
• How do I adjust an individual user's volume on Ventrilo?
• How do I ban a range of IP addresses?
• How do I ban people?
• How do I give certain people access to a channel?
• How do I log in as the server administrator?
• How do I password protect channels?
• How do I run multiple instances of Ventrilo?
• How do I set the MOTD?
• How do I set up other administrators on the server?
• How do I set up users using Ventrilo?
• How do I un-ban people?
• How do the filters work in Ventrilo?
• I am experiencing lag and high pings, what should I do?
• I cannot switch channels, how can I fix that?
• I keep getting the error message "Connected to server, but unable to authenticate your login name and password…" How can I fix this?
• I keep getting the "Synchronizing…" error message when trying to log onto my server. How can I fix this?
• My vent server is not working, what can I do?
• The sound on my server is fuzzy, how can I fix that?
• What is RCon?
• What can I do with RCon?
• What is the MOTD?
• What is the difference between the Guest MOTD and the MOTD?
• Where can I download the most recent version of Ventrilo?
• Why can't Mac users talk over my Ventrilo server?
• Why do I see a yellow speaker when others are transmitting?
• Why doesn't Ventrilo work with Vanguard: Saga of Heroes?
• Why doesn't Ventrilo work when I'm playing World of Warcraft?

Control Panel Questions

The following links will provide you with answers to common questions asked about the control panel we provide to manage your Ventrilo Hosting.

• I lost my control panel username and password. What should I do?
• I have been locked out of the control panel. What should I do?
• How do I set an administrator password on my Ventrilo Server?
• How do I set a global password on my Ventrilo Server?
• How do I display the status of my Ventrilo Server on my website?
• How do I move my Ventrilo Server to a different location?
• My Ventrilo Server is down. How do I start it?
• My Ventrilo Server is lagging. How do I fix it?
• My Ventrilo Server was hacked. How do I reset it?
• How do I change my server's codecs?
• How can I change my server's name?
• How do I change the MOTD from the control panel?
• How do I edit channels from the control panel?
• How can I manually sort my server's channels?
• How can I password protect my server?
• How can I view a list of banned users on my server?
• How do I add channels to my server using the online control panel?
• How do I change my server's comment?
• How do I contact support?
• How do I restart my server?
• How do I use the server log on the control panel?
• My new channels are not showing up, what can I do?
• What are the spam settings used for?
• What codec do you recommend for my server?

Sales Questions

The following links will provide you with answers to questions commonly asked by customers before signing up for our Ventrilo Hosting service.

• How quickly is my Ventrilo Server set up?
• Where will my Ventrilo Server be hosted?
• Can I test your Ventrilo Servers before buying?
• Can I test your Control Panel before buying?
• Are your Ventrilo Servers public or private?
• Are your Ventrilo Servers compatible with Mac and PC?
• What voice quality or voice codecs do you support?
• Does it cost more to use the highest quality codecs?
• What kind of uptime can I expect?
• What level of support can I expect?
• Do you provide free or sponsored Ventrilo Servers?

Billing Questions

The following links will provide you with answers to questions commonly asked by our customers about their subscription to our Ventrilo Hosting service.

• How do I cancel my Ventrilo Server?
• How do I renew my Ventrilo Server?
• How do I upgrade or increase my server's Slots?
• How do I downgrade or decrease my server's Slots?
• How do I change billing information?
• Can I stop automatic payments from going through for my server?
• Does TyeFrag accept gift cards?
• Does TypeFrag support or offer ClanPlay types of billing?
• How am I billed for the upgrade?
• How can I change my billing information?
• How do I cancel my server's subscription?
• How do I downgrade my server?
• How do I receive a refund for my server?
• How do I update my contact information?
• How do I upgrade my server?
• How long do I have to get a full refund on my server?
• How long does it take to downgrade my server?
• How long does it take to upgrade my server?
• What happens to the billing on the account once I downgrade?
• Why do I have to cancel my subscription before downgrading?
• Why do I have to cancel my server before upgrading?
• Will I lose any information about my server when downgrading?
• Will I lose any information about my server when upgrading?

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