Sales Questions
The following links will provide you with answers to questions commonly asked by customers before signing up for our Ventrilo Hosting service.
How quickly is my Ventrilo Server set up?
All Ventrilo servers purchased from our website are setup instantly. Our system is completely automated and you will receive an email with your server's setup information upon completing your order. This email will contain your Ventrilo server's host name and port number which is used to connect to your Ventrilo server. The email also contains a username and password that can be used to log into the online Control Panel on our website where you can manage all aspects of your service.
Where will my Ventrilo Server be hosted?
We host Ventrilo servers in dozens of datacenters across the globe. You can view a list of all of our Ventrilo hosting servers on the Network Status page of our website. You are also more than welcome to try any of our hosting locations and can move your server between datacenters automatically through our Control Panel.
Can I test your Ventrilo Servers before buying?
You can test your connection to any of our Ventrilo hosting servers from the Network Status page on our website. All of our test servers are configured with the Speex PC and Mac compatible voice codec. New Ventrilo servers are delivered to our customers with the same configuration as our test servers, so connecting to these servers will give you a very good feel for the performance of your Ventrilo server.
Are your Ventrilo Servers public or private?
By default, all new Ventrilo servers are configured without a global password and are therefore public servers meaning that they do not require a password to connect. However, you have complete control of your Ventrilo server's configuration through our online Control Panel and can easily set a global password to make your Ventrilo server private.
Are your Ventrilo Servers compatible with Mac and PC?
Yes, all Ventrilo servers come pre-configured with the Mac and PC compatible Speex voice codec. Both the Mac and PC version of the Ventrilo client can connect to our Ventrilo servers without any additional configuration changes.
What voice quality or voice codecs do you support?
We support the full range of Ventrilo voice codecs including GSM and Speex at no extra charge. All new Ventrilo servers are configured with the highest quality Speex codec to ensure suprior sound quality as well as cross-compatibility for both Mac and PC users. As with all other Ventrilo server settings, you can adjust your server's codec at anytime through our online Control Panel.
Does it cost more to use the highest quality codecs?
There are absolutely no hidden fees with our service. We do not charge more for the highest quality voice codecs. In fact, all of our Ventrilo servers are pre-configured with the highest quality Speex codec which is both Mac and PC compatible. The only fee you will ever pay is your periodic subscription charge.
What kind of uptime can I expect?
Like all hosting companies, we aim for 100% uptime. But, due to the nature of the internet, it is not possible to guarantee 100% service availability. Because we own and operate all of our own hosting servers, we have full control over their hardware and software configurations. This allows us to quickly diagnose and avoid problems without going through a third-party. We have maintained over 99.9% uptime since January 1st, 2008 with less than a few hours of total downtime due to routine maintenance.
What level of support can I expect?
Our level of support is one of the main differentiators from our competition. As a software and service company, we've developed a proprietary customer management system and network monitoring system that streamlines the service and support of our large customer base and Ventrilo hosting network. We are available 24 hours per day, 7 days a week, 365 days a year to answer your questions through our website. We also offer live telephone support Monday through Friday, 10 AM to 10 PM CST.
Do you provide free or sponsored Ventrilo Servers?
We are not currently sponsoring any competitive gaming organizations or teams. Please feel contact us with your sponsorship proposal for future consideration. We offer Free Ventrilo Servers with a five slot limit for users or groups looking to test our service. You can keep your free Ventrilo server for as long as you like and upgrade to a larger server anytime through our online Control Panel. However, some features such as priority support are only available to paying customers.
