Control Panel Questions
The following links will provide you with answers to common questions asked about the control panel we provide to manage your Ventrilo Hosting.
I lost my control panel username and password. What should I do?
If you have forgotten your username, please first check your email for the original email sent to you when creating your Ventrilo server. This Server Setup email will contain both your username and password for the online control panel. If are unable to find your username or are getting an error message stating that your username is not recognized by our system, please make sure to contact support in order to retrieve your username and password. When contacting support, please be sure to include your server’s port number and any other personal information that may help us locate your account.
I have been locked out of the control panel. What should I do?
Usually accounts are only locked if there are issues with your account’s billing or if too many failed attempts have been made to log into your control panel. In order to unlock your account for the online control panel, please contact support and we’d be happy to get your account unlocked for you.
How do I set an administrator password on my Ventrilo Server?
You can setup your server’s administrative password by logging onto your server’s control panel and going to the Edit Configuration page. From there, simply go to the Security Settings section and update your server’s administrative password. Then, simply press the "Save Changes" button on the right-side of the page to apply those changes to your server.
How do I set a global password on my Ventrilo Server?
You can setup your server’s global password by logging onto your server’s control panel and going to the Edit Configuration page. From there, simply go to the Security Settings section and change the Security Mode from "No Password Required" to "Global Password Required". After changing the Security Mode, you can then setup a global password for your server. Finally, simply press the "Save Changes" button on the right-side of the page to apply those changes to your server. After the server restarts, all users not listed on the User Editor will need to use that new global password in order to log onto your Ventrilo server.
How do I display the status of my Ventrilo Server on my website?
We offer a Ventrilo Status Tool on our site that will allow you to create a status block on your website for your server. To take advantage of this tool, first click on the "Ventrilo Status Tool" link under the Services option at the top of our site. From there, you will need to enter your server hostname, port number, and the website’s address this tool will be used on. Then, simply press the Generate button below. This will result in a block of code that you can then insert into your site’s HTML in the proper spot. You should then be able to see the status of your server including any channels and users that are currently on your server.
How do I move my Ventrilo Server to a different location?
You can move your Ventrilo server to another location at anytime using the Edit Configuration page of your online control panel. Once on that page, simply select a new location from the "Server Location" drop-down box. Once that new location has been selected, press the "Save Changes" button on the right side of the page to commit those changes and move the server to its new location. The only thing that changes when a server is moved is the hostname of the server. All other information including port number and settings will remain exactly the same throughout the move.
My Ventrilo Server is down. How do I start it?
If your Ventrilo server is currently down, we’re probably already aware of the issue. You can start your server back up at anytime by logging onto your server’s control panel and going to the Edit Configuration page. From there, simply click on the "Start Server" button on the right side of the page. If your server is still not coming online, there could be several things stopping it from coming online such as billing issues, configuration issues, or server outages. If for any reason you are still unable to start your Ventrilo server from your control panel, please make sure to contact support so we can investigate why your server is not coming back online.
My Ventrilo Server is lagging. How do I fix it?
Lag over a Ventrilo server is normally caused by a connection to the server, not the server itself. You can first try restarting your server by logging onto your server’s control panel and going to the Edit Configuration page. Simply click on the "Restart Server" button to initiate a full server restart. If lag persists, please try running a pathping to your server and submit the results to us. The information contained within the pathping will give us very good information regarding your connection to the Ventrilo server. If you are unfamiliar with running a pathping, we do offer a Flash tutorial on our site titled "How do I report lag or packet loss?". This tutorial will walk you through the process of running a pathping and submitting the results to us for further investigation.
My Ventrilo Server was hacked. How do I reset it?
If your server was hacked and things have been changed on the server, you can simply restore the server back to the way it was in the past. We take daily backups of all of our Ventrilo servers to ensure that servers can be restored at anytime. To take advantage of this feature, simply log onto your online control panel and go to the "Manage Backups" page. From there, simply click on the "Restore" button next to the date you wish to restore your Ventrilo server to. This will bring back all configurations including channels, users, and bans that were in affect on the date and time of that particular backup. Just remember, any changes made after that backup time will be lost as all information is restored to its previous state during the backup.
How do I change my server's codecs?
You can change your server’s codec directly from your Control Panel. Just log onto the Control Panel and go to the Server Configuration page. From there, you can select which codec you would like to use from the Voice Settings section of that page. Once you have selected your codec, go to the bottom of the page and click on the [Update] button. This will quickly restart your server and apply the new codecs to your server.
If you have any other questions regarding changing your codec, please contact Technical Support.
How can I change my server's name?
You can change the name that appears at the top of your Ventrilo server by logging into your Control Panel and going to the Server Configuration page. At the top of this page in the Server Information section you will see an area where you can re-name your server. Once you have renamed the server, go to the bottom of the page and click the [Update] button to reset your server and apply the new name. Note: This name does not affect the way you will connect to your server. You will still need to use the hostname and port number given to you for your server. The only thing this name affects is what you see at the top of Ventrilo when logged into the server.
How do I change the MOTD from the control panel?
You can easily change your server’s MOTD by logging onto your control panel and clicking on the "Message of the Day" link on the left side of the page. You can then type in your new Message of the Day and then click the [Update] button to make that change on your server. Note: With the release of Ventrilo v3.0, your server now has a MOTD and a Guest MOTD. Each of these can be set to different messages in case you want registered users to see something different from your server’s guests. If you would like to learn more about changing the Guest MOTD, please take a look at this article which will walk you through the process of changing your Guest MOTD.
How do I edit channels from the control panel?
You can edit all of your server’s channels directly from the control panel. Simply log onto your control panel and click on the "Channels" link on the left side of the page. From there, click on the middle-button next to the channel you would like to edit. You can change any features of your channel just like you can on Ventrilo itself. Once you are done making changes to the channel, click on the [Submit] button and then go to the Server Configuration page of the control panel. You will need to restart your server before those changes made to the channel are committed to the server.
If you have any other questions regarding modifying channels via your control panel, please contact Technical Support.
How can I manually sort my server's channels?
To sort your channels, you need to first set your server to allow you to sort channels manually. This setting can be found on your server’s control panel. Simply log onto your control panel and go to the Server Configuration page. From there, go to the "Channel Settings" section and change the Channel Ordering to "Sort Manually". After this has been changed, go to the bottom of the page and click on the [Update] button to restart your server and save those new settings.
Once logged onto the server as the administrator, you can manually sort your channels by simply clicking and dragging the channel to where you would like it to appear on your server. If you have any trouble getting this setup properly, please feel free to contact Technical Support for more assistance.
How can I password protect my server?
To password protect your server, log into your server’s Control Panel and go to the Server Configuration page. Under the Server Security section of the page, select "Global Password" from the Authentication drop-down menu. Then, set the global password that the users will use to log into the server. After the passwords have been set, simply go to the bottom of the page and press the [Update] button. Doing this will quickly restart your server as the changes are applied.
If you have any other questions regarding your server’s password, please contact Technical Support for further assistance.
How can I view a list of banned users on my server?
You can find the entire list of users banned from your server on your control panel. Just log into the control panel and click on the Bans link on the left side. On this page, you can see the username that is banned and have the options to edit the ban or delete the ban. From this page, you can also ban users from your server.
For more information regarding banning/unbanning users from your server, please take a look at this article regarding that topic.
How do I add channels to my server using the online control panel?
You can easily add as many channels as you would like to your server via your online control panel. To do so, log onto the control panel and go to the Channels page of the control panel. From there, click on the [Add Channel] button to create a new channel.
To setup a channel that is open to the public, simply type in the Display Name for the server and click on the [Submit] button at the bottom of the page.
After the channel has been created, make sure to go to the Server Configuration page and manually reset your server. This will make sure that your recent changes are actually applied to the server.
There are many options that you can choose from when creating a server, but by default all of the settings necessary for day-to-day use are already checked when creating a new channel on the control panel. If you would like more information regarding any of the options available when creating a channel, please let Technical Support know. They’d be happy to assist you in setting up your channel correctly.
How do I change my server's comment?
You can change the comment that appears next to your server’s name on Ventrilo using your online control panel. Just log into the control panel and go to the Server Configuration page. You can then change the server’s comment under the Server Information section. Make sure to go to the bottom of the page and click on the [Update] button to apply those changes to your server.
If you have any problems changing your server’s comment or have questions regarding this, please feel free to contact Technical Support for further assistance.
How do I contact support?
TypeFrag.com stands by our quality support. We are available 24/7 to answer any questions you may have regarding your server. If you cannot find answers to your questions in our knowledgebase, please feel free to contact us.
Registered Customers
To submit a trouble ticket:
- Log into your online control panel at www.typefrag.com
- Click on the Contact Us button
- Select your server from the "Ventrilo Server" drop-down box
- Select the Category of your question and its priority
- Enter a subject for the trouble ticket followed by your question regarding your server
Trouble tickets are responded to 24 hours a day by trained support specialists. Once submitting a trouble ticket, you can check for responses via the "Trouble Tickets" section of your control panel or by checking your email.
Non-Registered Users
To submit a Contact Us form:
- Log onto www.typefrag.com
- Click on the Contact Us button
- Fill out your name, email address, phone number, and any questions you may have for us.
Phone Support
Customers can also contact us toll-free by telephone. Our current hours for telephone support are 9:00am-5:00pm EST Monday through Friday and 12:00pm-4:00pm EST on the Weekends. You can reach us at 800-827-9520.
How do I restart my server?
You can restart your server directly from your online control panel. Just log onto your control panel and go to the Server Configuration page. From there, you should see a "Restart Server" button in the upper right-hand corner of the page. Just press that button to restart your server. The server will be down for no more than 10 seconds as it restarts.
How do I use the server log on the control panel?
The server log contains basic information regarding usage of your Ventrilo server. With the server log, you can track who logs on, from what IP address, and at what time they log on and off of your server. This information can come in very handy when looking for the IP address of a user so you can ban them from your server.
By default, the server log shows you the last 50 connections and disconnections from your server.
To view logs from a specified period of time, just enter the date range you would like to view in the text boxes at the top of the page.
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You can also search for a particular string such as a username or IP address from this area. Clicking on the [Query] button will begin the search for the server logs during the specified timeframe.
We also allow you to download your server’s log for further review. Just load the log you want to download and then press the [Download Log] button.
My new channels are not showing up, what can I do?
If you have created a channel using the Control Panel, but it is not showing up on your server, you probably need to reset your server. To do this, just log into the Control Panel and go to the Server Configuration page. Just click on the [Reset Server] button to quickly reset the server and commit the new changes to the server.
If you still cannot see channels, please see our article "I can’t see any channels on my server, what can I do?".
What are the spam settings used for?
Using your online control panel, you can setup filters on your server to ensure that your server is not spammed by other users. You can use any of these filters to automatically kick or ban a user if they exceed the number of times allowed to perform an action within a specified time period.There are a total of five different filters that can be setup on your server. Below is a list of the filters that are currently available on your Ventrilo server:
- Chat Filter
- Comments Filter
- Wave Binds Filter
- TTS Binds Filter
- Channel Filter
By default, if you enable these filters, your users can only perform two of those actions within a 1 second time period before being kicked from the server.
What codec do you recommend for my server?
For the highest voice quality, we recommend:
- Speex (32 KHz, 16 bit, 10 Qlty) 5520 bytes/sec.
- GSM 6.10 (44,100 Hz, 16 bit) 8905 bytes/sec (Required for Mac users)
Note: The above codecs will offer you the best sound quality on your server, however, these do consume high amounts of bandwidth and may not work well for you on your computer. We recommend that you try out a few different codecs to find out which one best fits your needs.
If you need any help changing your server’s codec, please take a look at our knowledgebase article regarding changing your server’s codec. Feel free to contact Technical Support for any additional information or help regarding the codec on your server.
